The VISANOW Customer Support Team
Regardless of department, everybody at VISANOW is an enthusiastic advocate for our customers and we consider ourselves lucky to be able to connect with and help such a diverse group of great people.
That being said, in Customer Support we have the unique opportunity to interact with many of our customers over the phone and by email on a daily basis. With all of this interaction going on, we always want to make sure that all of our customers’ responses and feedback are taken into consideration!
Collecting customer feedback is an important part of ensuring a great user experience and helping us grow as a legal services provider. Since VISANOW strives to provide the best legal services possible, both positive and constructive feedback carry great weight with us. VISANOW uses a few different methods to gather this feedback:
Customer Satisfaction Surveys
We send all of our customers surveys that they have the option to fill out. The survey includes several questions ranging from the customer’s favorite aspect of VISANOW to suggestions on how we could improve our services. These responses are compiled and shared anonymously to give everyone here at VISANOW a look into what our customers have experienced after they use our services.
Email and Phone
Whenever Customer Supports receives feedback via phone or email, we immediately log it in our system.
Correspondence in a Customer’s Online Account
Sometimes a customer shares feedback via their online account. When this happens, Customer Support takes similar action and proactively logs it in our system.
Putting The Customer Feedback Into Practice
Examining the positive feedback from our customers helps us to continue doing what people love, helps us determine and play to our strengths, and gives us a chance to see just how much of a difference we can make.
When we analyze constructive feedback, we’re able to see exactly how we can improve the customer experience at VISANOW and use it to develop new strategies to ensure customer happiness.
We’d love to see if we can serve you as a customer here at VISANOW if you aren’t a customer of ours already and look forward to any and all feedback you have to offer!
